Refund policy
Return/Exchange policy
We make every piece to be worn on real adventures, and we want you to love yours. If something isn't right, here's how we sort it out.
Free exchanges (10 days) You can exchange any piece within 10 days of delivery, at no cost to you. Use it for a different size, style or design. We cover shipping on the exchange. If the new piece costs more, you pay the difference. If it costs less, we give you the difference as store credit. Exchanges depend on stock availability.
Returns (10 days) You can return an item within 10 days of delivery. We deduct a flat ₹300 from your refund to cover delivery costs, and the refund goes to your original payment method.
Orders with offers or discounts If your order included a promotional offer (such as a free chain, a bundle or a sale discount), returns are refunded as Silah store credit rather than cash. Where an order included a free gift, the gift must be returned with the item. Store credit is issued for the amount you paid, less the ₹300 delivery fee, and is valid for 12 months from the date it's issued.
Damaged, defective or incorrect items If your piece arrives damaged, has a manufacturing defect, or isn't what you ordered, email us within 48 hours of delivery with photos or an unboxing video. We'll replace it or refund you in full, and we cover all shipping. You can also reach us on WhatsApp if that's easier.
Condition of returns and exchanges Items must be unused and undamaged, and returned with their original packaging and certificate of authenticity. We may decline a return that shows signs of wear, damage or alteration.
A note on tarnish Real sterling silver can darken over time, and that isn't a defect. Our care guide on the FAQ page (https://silah.in/pages/faq) covers cleaning. If you think the finish on your piece has failed, contact us and we'll take a look.
What we can't take back Custom or personalized pieces and items marked final sale can't be returned or exchanged.
How to start Email us at silahindia@gmail.com with your order number and whether you'd like an exchange or a return. We'll reply with next steps and a return address. Prefer WhatsApp? Message us on +91 78911 76565 and we'll take it from there.
Contact Us
If you have any questions about our return and refund policy, please contact us at email: silahindia@gmail.com. We are here to assist you!
Thank you for choosing us. We appreciate your business and are committed to ensuring your satisfaction.